Ministry of Social Development Pūrongo ā-tau Annual Report 2020/21
ERRATUM
Erratum published December 2021
The Ministry of Social Development has identified errors published in its 2020/21 Annual Report. This erratum provides corrections to these errors.
Narrative section
Page numbers refer to the published document at https://www.msd.govt.nz/documents/about-msd-and-our-work/publications-resources/corporate/annual-report/2021/purongo-a-tau-annual-report-2021.pdf.
Page 51
Page 51 of the Annual Report [found in pdf file on page 60 of 201] (also published online at https://annualreport2021.msd.govt.nz/about-msd/english/our-organisational-performance-indicators/)
Organisational Impact Indicator 2.1: Percentage of clients exiting main benefit who return to main benefit (within 13 weeks)
Results for 2017/18 and 2020/21
| Year | Corrected result |
|---|---|
| 2017/18 | 23.8% |
| 2020/21 | 21.1% |
Page 52
Page 52 of the Annual Report [found in pdf file on page 61 of 201] (also published online at https://annualreport2021.msd.govt.nz/about-msd/english/our-organisational-performance-indicators/)
Organisational Impact Indicator 2.2: Percentage of clients exiting main benefit who return to main benefit (within one year)
Results for 2017/18 to 2020/21
| Year | Corrected result |
|---|---|
| 2017/18 | 50.4% |
| 2018/19 | 52.4% |
| 2019/20 | 52.8% |
| 2020/21 | 55.5% |
Pages 54 and 55
Pages 54 and 55 of the Annual Report [found in pdf file on pages 63 and 64 of 201] (also published online at https://annualreport2021.msd.govt.nz/about-msd/english/our-organisational-performance-indicators/)
Additional note to Indicators 4.1 and 4.2:
These results reflect the Public Housing Register.
Page 57
Page 57 of the Annual Report [found in pdf file on page 66 of 201] (also published online at https://annualreport2021.msd.govt.nz/about-msd/english/our-organisational-performance-indicators/)
First line of the table for Indicator 6 Client net trust score should refer to the year 2016/17.
Pages 78 and 79
Pages 78 and 79 of the Annual Report [found in pdf file on pages 87 and 88 of 201] (also published online at https://annualreport2021.msd.govt.nz/our-story/we-supported-new-zealanders-through-covid-19/)
Supporting New Zealanders through COVID-19
Table: People receiving benefits
| Year | Corrected result |
|---|---|
| 30 June 2020 | More than 353,000 |
Table: Value and number of hardship grants
| Year | Corrected result |
|---|---|
| 2018/19 | Nearly 1.7 million grants |
Page 141
Page 141 of the Annual Report [found in pdf file on page 150 of 201] (also published online at https://annualreport2021.msd.govt.nz/high-quality-services/we-support-our-people/building-a-strong-culture-and-capability-to-achieve-our-outcomes/)
Skills Pledge provisional data updated as follows:
In 2020/21:
- for all MSD employees the learning hours for the year averaged 4.2 days, against a target of 4.7 days
- learning hours in the last quarter of the year (April to June 2021) averaged about nine hours per staff member, up one hour from the March quarter
Page 145
Page 145 of the Annual Report [found in pdf file on page 154 of 201] (also published online at https://annualreport2021.msd.govt.nz/high-quality-services/we-support-our-people/providing-a-positive-working-experience-based-on-our-shared-values/)
Ethnic pay gap provisional data for 2020 and 2021 updated as follows:
At 30 June 2021:
- our Māori pay gap was 4.5 percent (2020: 5.8 percent)
- our Pacific pay gap was 12.1 percent (2020: 13.1 percent)
- our Asian pay gap was 9.1 percent (2020: 8.1 percent).
Page 146
Page 146 of the Annual Report [found in pdf file on page 155 of 201] (also published online at https://annualreport2021.msd.govt.nz/high-quality-services/we-support-our-people/providing-a-positive-working-experience-based-on-our-shared-values/)
Gender distribution by level of seniority (2021 results)
Female (percentage)
| Corrected result | |
|---|---|
| Executive and senior managers | 49.5% |
| Middle management | 65.6% |
Male (percentage)
| Corrected result | |
|---|---|
| Executive and senior managers | 50.5% |
| Middle management | 34.0% |
| Other staff | 28.5% |
Gender diverse (percentage)
| Corrected result | |
|---|---|
| Executive and senior managers | 0.0% |
Page 147
Page 147 of the Annual Report [found in pdf file on page 156 of 201] (also published online at https://annualreport2021.msd.govt.nz/high-quality-services/we-support-our-people/providing-a-positive-working-experience-based-on-our-shared-values/)
Diversity statistics by gender – MSD compared with the Public Service (2019)
Male (percentage)
| 2019 (corrected) | |
|---|---|
| Public Service | 38.9% |
Diversity statistics by gender – MSD compared with the Public Service (2021)
Male (percentage)
| 2021 (corrected) | |
|---|---|
| MSD | 29.2% |
Page 170
Page 170 of the Annual Report [found in pdf file on page 179 of 201] (also published online at https://annualreport2021.msd.govt.nz/high-quality-services/we-manage-a-significant-departmental-assets-portfolio/)
Departmental capital assets financial provisional data updated:
We manage close to $327 million in departmental capital assets (2019/20: $333 million), made up of $139 million (2020: $158 million) of property, plant and equipment and $188 million (2020: $175 million) of intangible assets. This year we received a capital injection of $84 million, which included some funding to improve the resilience of critical systems. We spent just over $91 million (2020: $90 million) on capital expenditure to maintain and upgrade our asset base.
Assessment of performance
Page numbers refer to the published document at https://annualreport2021.msd.govt.nz/assets/Uploads/documents/Performance-financial-statements-and-appendices.pdf.
Appropriation: Data, analytics and evidence services (page 19)
| Measure | 2020/21 result (corrected) |
|---|---|
| Percentage of products and services provided that consistently reflect the Quality Framework principles will be no less than | 98.5% |
| The percentage of stakeholders surveyed that responded that they “agree” or “strongly agree” that the product(s) they received enabled them to make better decisions will be no less than | 93.5% |
The following information is provided for context:
| Measure | 2019/20 result (corrected) |
|---|---|
| Key publication document views/downloads from MSD’s external website | 38,161 |
Appropriation: Income support and assistance to seniors (page 26)
| Measure | 2020/21 result (corrected) |
|---|---|
| Percentage of entitlement assessments for payment of entitlements to older people completed accurately will be no less than | 95.0% |
Appropriation: Processing of Veterans’ Pensions (page 41)
| Measure | 2020/21 result (corrected) |
|---|---|
| Percentage of Veteran’s Pension entitlement assessments completed accurately will be no less than | 97.6% |
| Percentage of Veteran’s Pension entitlement assessments completed within timeframes will be no less than | 95.0% |
Appropriation: Services to support people to access accommodation (page 48)
Information provided for context:
Data relating to Exits from the Housing Register (12 months ending 30 June) should read Exits from the Public Housing Register (12 months ended 30 June).
Appropriation: Community support services MCA (pages 51 and 52)
| Measure | 2020/21 result (corrected) |
|---|---|
| Developing and managing community services | |
| Social Services Accreditation | |
| Percentage of assessments completed within the specified timeframe will be no less than | 86.0% |
| Result Measurement Framework | |
| Percentage of contracted services that achieved or exceeded the target for their priority contracted measure will be no less than | 74.5% |
| Community support and advice | |
| Building Financial Capability | |
| Percentage of clients who complete the programmes Financial Mentor, MoneyMates and/or Kahukura and report having their needs met will be no less than | 41.3% |
| Sector umbrella groups | |
| Percentage of member agencies who report that they are better able to deliver their services as a result of the support offered by the umbrella organisation will be no less than | 97.0% |
| Participation and support services for seniors | |
| Elder Abuse Response Service | |
| The percentage of clients who indicate they have greater control over their lives after receiving the service will be no less than | 87.9% |
Appropriation: Housing support assistances MCA (page 59)
| 2019/20 result (corrected) | Measure | 2020/21 result (corrected) |
|---|---|---|
| Overarching measure | ||
| 74.4% | Percentage of people who are not on the Housing Register or in public housing, or who have not received an Emergency Housing Special Needs Grant, 90 calendar days after receipt of a recoverable or non-recoverable Housing Support Product will be no less than | 75.4% |
| Non-recoverable housing support assistances | ||
| 83.3% | Percentage of people who are not on the Housing Register or in public housing, or who have not received an Emergency Housing Special Needs Grant, 90 calendar days after receipt of a non-recoverable Housing Support Product will be no less than | 81.1% |
Appropriation: Improved employment and social outcomes support MCA (page 63)
| Measure | 2020/21 result (corrected) |
|---|---|
| Administering income support | |
| Proportion of benefit entitlement assessments completed accurately will be no less than | 86.6% |