He whakakaha ake te taha ki te ahurea me te āheitanga kia whakatutuki ake i ngā putanga pai ake Building a strong culture and capability to achieve our outcomes
We have established a wide variety of capability development roles that have replaced site-based trainers, quality checkers and other on-the-job development resources to support the development of our client-facing workforce.
We are investing in our people leaders through building core skills and coaching capabilities. Our leadership programmes have been modernised, and in the COVID-19 recovery phase we are:
- making more places available on these programmes
- providing specialist development in areas such as mental health
- building positive workplaces, unconscious bias awareness, agile leadership, and systems thinking.
Strengthening our cultural competency
We have a number of tools that our people can access for developing their cultural competency. These include:
- our Māori Capability Framework, He Matapihi ki te ao Māori – the framework identifies four levels of capability and provides clarity around the knowledge and skills that underpin working in a bicultural way
- an app, Kimihia , to support learning and awareness of te ao Māori
- Te Rito – Enhancing Bicultural Awareness, a 14-module online programme exploring te ao Māori at an introductory level, focusing on tikanga, Te Tiriti o Waitangi, whakapapa and te reo
- The Wall Walk®, an interactive workshop that provides an immersive experience to raise collective awareness of key events in the history of Aotearoa’s bicultural relations.
Embedding te ao Māori
We have started to embed te ao Māori into the fabric of our organisation. Our induction package for new staff includes an introduction to Te Pae Tawhiti, Te Pae Tata and MSD’s values - all of which are grounded in te ao Māori and Pacific Prosperity. He Korowai Manaaki also emphasises our commitment to Māori and a focus on developing cultural capability.
Te Whaihanga a Rua wānanga/educational sessions are available to our people who are working on advice for policy and proposals being submitted to decision-makers. Wānanga provide a positive and uplifting environment for education, action, reflection, growth and innovation. Our people are supported to work through ideas, solutions and complexities from a te ao Māori perspective with a focus on whānau, hapū and iwi development, and honouring Te Tiriti o Waitangi.
Leadership programmes for Māori and Pacific staff
Our Te Aratiatia leadership programme is available for the development of Māori and Pacific staff who demonstrate potential to become effective leaders within MSD. Our Te Aka Matua programme supports high-performing Māori and Pacific managers to gain a Masters level tertiary qualification.
Pacific staff fono
Three Pacific staff fono were held in June 2021 in Auckland, Wellington and Christchurch. The fono support Pacific Prosperity and provide people with opportunities to celebrate their Pacific heritage through language, culture and identity at work and how they can contribute their cultural and community skills/knowledge at local, regional and national levels.
Employee training and reskilling
Increasing investment in employee training and reskilling is helping us prepare for the rapidly changing future of work.
COVID-19 has impacted on people development across MSD. We inducted over 700 new employees in 2020/21, but some learning and development was deferred to ensure that priority operational demands could be met. Now that the disruptions of COVID-19 on our capability programmes are being mitigated, we can prioritise critical training for new and existing employees. Although recorded training hours did not meet the target this year, we know that a large amount of on-the-job training takes place that is currently not recorded.
We have committed to the Aotearoa New Zealand Skills Pledge, an initiative sponsored by the Prime Minister and the Business Advisory Council (BAC) in 2019 in response to the report of the BAC with consulting firm McKinsey and Company, A Future that Works: Harnessing Automation for a More Productive and Skilled New Zealand . Our commitment is to double our investment in reskilling and training hours by 2025, and to report annually on progress. This will help both our people and our organisation as we prepare for the rapidly changing future of work.