Read this introduction in Te Reo Māori
This section describes the environment we operated in during 2020/21 and the key things we did to help New Zealanders be safe, strong and independent. During the year we supported and advised on the Government’s priorities, provided services to New Zealanders, partnered with other groups and agencies to improve people’s outcomes, and responded to the continuing challenge of COVID-19.
Our COVID-19 response and service delivery during the year showed us that we can make quick and effective changes to the way we work. However, it also highlighted that to fully achieve our strategic outcomes, we will need to make more fundamental changes to the way we operate, to how we deliver services to clients, and to the technology that will make this possible.