We work collaboratively across our business groups, sharing information and combining our skills and knowledge to improve outcomes for our clients. Our business groups are listed below.

Service Delivery

The Service Delivery group, our operational arm, delivers employment, housing, financial and support services in sites throughout New Zealand and online. A team of 6,500 makes payments to more than 837,000 seniors and 200,000 students, as well as working-age people and those adversely affected by the impacts of COVID-19.

Māori, Communities and Partnerships

The Māori, Communities and Partnerships group is responsible for building capability across the whole of MSD to support the aspirations of Māori, and for connecting and collaborating to build effective partnerships and community approaches that achieve better outcomes for those who most need our support.


The Policy group provides policy advice on welfare system change and wider social development, income, employment and housing support, regional development, issues faced by seniors and people with a disability, and child- and youth-related matters. The group also supports our contribution to Inquiries, and cross-sector issues including climate change and social cohesion.

Strategy and Insights

The Strategy and Insights group is responsible for developing and implementing MSD’s strategy by creating insights for effective decision-making, focusing resources on the right investments, and understanding and evaluating performance.

Business Integration

Business Integration is an integrated MSD work programme that supports the implementation of our strategic change programme and the new service approach to meet the needs of clients and whānau.

People and Capability

The People and Capability group provides IT, financial, commercial and people services to MSD and shared corporate services to other agencies, and is responsible for historic claims, the independent children’s monitor and social services accreditation functions.

Organisational Assurance and Communication

The Organisational Assurance and Communication group ensures the overall integrity of MSD’s operations by making sure there is ongoing compliance with legislation and policy, communication with the public and stakeholders is effective, and Ministers are supported.

Office of the Chief Executive

The Office of the Chief Executive (OCE) provides high-level strategic, organisational and operational advice, and manages key external relationships across the social sector as well as across the entire state sector. It works with all areas of MSD to co-ordinate and provide advice to the Chief Executive and Ministers.