Ka āta mahi mātou kia kuhu, kia noho tonu te hunga o Aotearoa ki te ao mahi We worked proactively to get and keep New Zealanders in the workforce
Delivering employment support through a range of channels
Our employment services are delivered through various channels, ranging from in-person and over-the-phone services such as employment case management, work brokerage, job matching and contracted community providers and partners, to a range of products and services that enable people to return to the labour market, such as Transition to Work Grants and wage subsidies (Flexi-wage).
Employment case managers engage face to face with clients who need support to take steps towards work. Our employment case management approach prioritises support to key groups (such as Māori, Pacific, rangatahi, people with disabilities and health conditions, and people with children). Work brokers partner with employers to link our clients to their vacancies.
Contracted community providers deliver specific work-related services to our clients. These include short-term training for work courses, and other work-readiness and employment programmes. These services range in intensity depending on the needs of the client and are generally delivered face to face.
Our Industry Partnerships team partners with employers to deliver Skills for Industry programmes, in which clients receive on-the-job training that is intended to lead to an employment outcome. As an example, the Construction Accord builds on partnerships with Auckland Council, the Mayors’ Taskforce for Jobs and Waka Kotahi NZ Transport Agency to deliver employment opportunities in the construction sector. In the year to 30 June 2021, 4,245 people participated in Construction Accord partnerships.
MSD signed a relationship agreement with the Downer Group in 2008 to develop work opportunities for jobseekers. The partnership is one of our largest and most successful Skills for Industry relationships.
Other financial support products such as Transition to Work and Course Participation Assistance also received increased funding in 2020/21 to meet the demand of additional clients.
Young MSD job seekers are getting opportunities to learn on the job while trucking operators gain much-needed new drivers through a new road transport industry traineeship – Te ara ki tua Road to Success.
Between 1 July 2020 and 30 June 2021
- 5,500 people participated in disability employment services
- 1,971 people have been supported into work.
Using regional knowledge to support locals into work
Our 11 regional offices use their local knowledge to tailor employment support to the needs of their regions and clients. We also contract services regionally to meet the needs of clients in their local areas and to complement the nationally driven employment initiatives.
In the regions we continued support to lessen the impact of COVID-19. We increased staffing for the Rapid Response Teams (regional teams who work directly with businesses and employees affected by COVID-19, to let them know what services and support MSD can help with). Our employment centres continued to operate at all COVID-19 Alert levels, enabling employment-focused staff with local knowledge to respond to employers’ and jobseekers’ needs.
Our regions also used the Service Delivery Employment Focused Contestable Fund to develop employment-related opportunities for their regions.
Volunteering has led to rewarding paid work for mother-of-three Rochelle, after more than a decade of unemployment.
In addition to the programmes listed here, three new employment programmes were transferred from MBIE to MSD from 1 July 2021 following Ministerial decisions in late 2020: the Auckland Jobs and Skills Hub, He Poutama Rangatahi – Youth Employment Pathways, and the Māori Trades and Training Fund.